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Process Communication Model UK

This is PCM®, an award-winning tool for adaptive communication. 

PCM Story

the pcm story

What is PCM?

PCM is short for Process Communication Model, which was developed by American clinical psychologist, Dr. Taibi Kahler. As a researcher of Transactional Analysis, he discovered universal patterns of distress behaviour and identified the conditions that individuals need in order to thrive.


This discovery allows every one of us to predict stress behaviour, implement prevention strategies and reinforce positive changes. Kahler’s insights resulted in extensive qualitative and quantitative research, making them universally applicable.

Starts with NASA

In the late 1970’s Dr. Kahler was asked by the Lead Psychiatrist at NASA to join him in the selection of astronauts. Subsequently, Kahler formed Kahler Communication Inc., validated the Personality Pattern Inventory®, and created the Process Communication Model®.  During the 1980s and 90s, Kahler trained businesses and governmental institutions. Kahler’s philosophy: don't box people, but appreciate, celebrate and leverage their differences.

Global track record with global brands

Dr. Taibi Kahler made PCM available for coaches and trainers worldwide. The result is a network of over 4,000 trainers and coaches in 54 countries. So far, over 1.4 million people have enjoyed the benefits of PCM. Today, it is used by renowned brands, such as Pixar, L'Oréal, IKEA, and Coca-Cola

Investing in PCM

Process Communication Model Teamwork UK
Process Communication Model Personality Profile

What are the benefits of retaining a high-performing team? Or the losses from unsuccessful deals? What about months-long projects that fall apart because of snowballing miscommunication? Now think on what organisations might gain when people are armed with skills to influence positive outcomes and minimise risky miscommunication.

This is why we love to see PCM as an investment: what organisations get out of PCM far outweights the time, energy, and resources that go into training. We get excited when organisations see astonishing results. And yes, that's why we're here: to share PCM with you.

Investment in PCM training starts at:

  • Minimum of 12 hours and up to 5 days for certifications

  • From £2,500 for groups, excluding profiles and VAT


We work together with you to figure out what formats and logistics work seamlessly. All our sessions are designed to fit your team like a glove. Here's more about the model that goes into PCM training:

the PCM journey

Ready to get started? So are we. All of our meetings are scheduled. Click the link below and send  an email.  can't wait.

Process Communication Model Leadership Development

"The single biggest problem in communication is the illusion that it has taken place."

George Bernard Shaw

Let's Talk
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